Complaints Procedure

Fluxus AG is committed to resolving complaints quickly and fairly. If you have a complaint about our platform, payment processing, content moderation decisions, or data handling, please follow the procedure below.

Step 1 — Contact Us Directly

Send your complaint in writing (email is acceptable) to:

Please include: your name, email address, a description of the issue, the outcome you are seeking, and any supporting evidence.

We will acknowledge your complaint within 2 business days and aim to resolve it within 15 business days. If we need more time, we will notify you.

Step 2 — Payment / Billing Complaints

If your complaint relates to a charge on your payment card, you may also contact our payment processor directly:

Subscription cancellations can also be handled directly by CCBill at the link above — no need to contact us first.

Step 3 — Escalation to Regulators

If you are not satisfied with our resolution, you may escalate to the relevant regulatory body:

Content & DMCA Complaints

For complaints about content on the platform — including copyright infringement, non-consensual imagery, or content policy violations — see our Report / Remove Content page and our DMCA Agent page.